Senior Help Desk Support Technician


Job Profile

  • Regular maintenance of Microsoft Based servers including 2003, 2008 and 2012 servers
  • Performing general desktop maintenance like virus scanning, defragmentation etc. in Windows 7, XP  and Windows 8 environment
  • Ocassional setup and maintenance of Hardware based Firewall and VPN
  • Answering support related emails and phone-calls for clients
  • Setting up Software and hardware deployment
  • Setting up Remote Desktop via RDP and other medium

Basic Requirements/Qualification

Network Administration:

  • Good knowledge of managing and working in Microsoft Server environments include MS Server 2003, 2008 and 2012;
  • Should be able to deploy and maintain Active Directory, DNS and DHCP servers,
  • Working knowledge of Backups, Firewalls, and VPN; Any direct experience in these is a Plus

Soft Skills:

  • Should be a natural problem solver with great work ethic
  • Should be flexible with evolving needs in network administration
  • Self-starter with minimal oversight


  • Diploma/BE in Computers or related technical field, May consider equivalent Bachelor degree in other streams
  • MCP and/or Cisco certified a plus
  • Minimum 1 year experience in relevant field

Note – Employment will be subject to verification of all certificates, current employment and salary

Keyword Skills – “Server 2008”, MCP, Networking, “IT Desktop Suppport”, “Microsoft Servers”, “Network Administration”

Company profile:

1) Our firm is niche provider for Tech Support for specific industries and clients since over 9 years
2) We primarily focus on providing onsite and offsite remote help desk and network issue resolution services to our clients
3) We heavily invest in development of our associates and have dynamic culture with open environment
4) We encourage their learning through courses and education sponsorship programs and also encourage dedicated time for individual ideas and projects development